Crisis Communications

Navigate Critical Moments with Confidence

At your most critical moments, you don't have time to guess at the right strategy. Rely on our deep experience and strategy to manage transformational situations, maintain trust and maximize brand value in many different circumstances.

Among other client relationships, we have guided healthcare organizations through the COVID-19 pandemic, alleviating public fears and providing valuable communication updates; helped an early learning hands-on and digital learning program company communicate with stakeholders through a bankruptcy filing; and assisted an early learning center with reputation management and brand image repair following negative social media posts related to school closures.

Situations Include

Corporate Restructuring and Bankruptcy
Mergers and Acquisitions
Divestitures
Human Resources Rightsizing
Fraud, Embezzlement and Misappropriation
Governance Failures
Illegal/Unethical Practices
Leadership Transitions
Cybersecurity Breaches

Comprehensive Services

Risk Assessments
Crisis Communications Strategy Development
Crisis Plans
Crisis Response Manuals
Crisis Management Training and Simulations
Media Training
Message Development
Editorial Services (Press Materials, Statements)
Media Relations
Social Media Management
Media Monitoring (Broadcast, Print, Online)
Online Reputation Management
Impact Assessments
Stakeholder Communications
Reputation Repair and Restoration

Outcomes

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Maintain management credibility and support of key constituencies throughout the process

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Preserve brand and asset value

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Reassure key audiences

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Restore the public's confidence

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Provide measured and timely communications

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Limit adverse publicity

Representative Engagements

Strategic Communications Advisor to ONE Aviation Corporation, et al., New Mexico-based aviation entities which filed for Chapter 11 bankruptcy protection in the United States Bankruptcy Court for the District of Delaware. Developed and executed the communications plan, created stakeholder communications, and provided ongoing communications with the media and local government officials.

Crisis Communications Advisor to New Jersey-based manufacturer in the food industry. The Company's former CEO was indicted for money laundering and defrauding the state of New Jersey. Created and implemented a crisis communications plan for all stakeholders with the Chief Restructuring Officer, Legal Counsel and other Interim Leaders, developed communication materials, provided on-site support, and provided media training.

Strategic Communications Advisor to the Court-Appointed Receiver and operator of a chain of skilled nursing facilities in the Midwestern United States. Developed media responses in coordination with the Receiver and Legal Counsel during the COVID-19 pandemic.

Strategic Communications Advisor to the Chief Executive Officer and Chief Restructuring Advisor of Center City Healthcare, LLC and certain of its subsidiaries, which filed for Chapter 11 bankruptcy protection. Developed and executed strategic communications plans and timelines in coordination with Restructuring Counsel, the Chief Restructuring Officer and the Chief Executive Officer under a compressed timeline. Developed communications materials to 20+ stakeholder groups related to the bankruptcy and orderly wind-down of major safety-net institution Hahnemann University Hospital, a 496-bed teaching hospital in Philadelphia where more than 500 medical residents and fellows trained, and the Section 363 sale of St. Christopher's Hospital for Children, a safety-net 188-bed pediatric hospital in Philadelphia. Provided onsite support at both hospitals during the bankruptcy.

Strategic Communications Advisor to Guardian Elder Care at Johnstown, LLC d/b/a Richland Healthcare and Rehabilitation Center and certain of its affiliates, an owner and operator of skilled nursing facilities and related pharmacy and rehabilitation businesses in Pennsylvania and West Virginia, which filed for Chapter 11 bankruptcy protection. Developed and executed strategic communications plans and timelines in coordination with the Chief Restructuring Officer, Legal Counsel, and Chief Executive Officer during the divestitures and transfers of the operations of its facilities, ensuring continued services for its residents and preserving critical healthcare jobs. Guided internal and external communications, including communications with clinical and non-clinical staff, board of directors, community partners, media, and referring institutions. Provided onsite support as needed.

Crisis Communications